Terms and conditions
BUTTONS PARADISE is a trading name.
BUTTONS PARADISE is a company with a share capital of €5,000, registered under the number 814172656 RCS Paris.
HQ Address: 13 Galerie Vivienne 75002 Paris - France
Studio & Showroom: 198, Boulevard Saint Germain 75007 Paris (storefront access: 15, rue Saint Guillaume)
Founder: Sandrine Mettetal
Tel.: +33 6 12 68 55 11 (from 10pm to 6.30pm - French Time - Monday to Saturday)
We may modify the TOUS from time to time. Please read the TOUS and check back often. If you do not agree to any change to the TOUS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
What is a cookie?
A cookie is a text file that may be saved in a dedicated area of the hard drive of your Terminal (PC, tablet, smartphone) by the navigation software used by you to connect to the Site depending on your choices regarding cookies as saved in your browser. This cookie file allows its originator to identify the terminal on which it is saved, for as long as the cookie remains valid and saved, i.e. for a maximum of thirteen months.
When visiting the Site, information regarding browsing from your terminal on our Website may be saved in “cookies” installed on your terminal.
When visiting the Site for the first time, if BUTTONS PARADISE plans to save a cookie on your terminal, you will be informed by a pop-up featured at the top of the page. By continuing to browse the Site once this pop-up has been displayed, you thereby agree to the settings applicable to our cookies and acknowledge that you have understood the terms and conditions of our policy on cookies.
You can modify the settings relating to cookies at any time. Please find below more detailed information regarding cookies and how to manage settings relating to cookies.
Cookies produced by our Website
The cookies saved by us allow us:
• to record statistics and volumes regarding visits to and use of the various parts of the Website (pages and content visited, pathway followed) enabling BUTTONS PARADISE to make its services more interesting and easier to use;
• to tailor the presentation of the Website to your terminal's display preferences (language used, resolution, operating system used, etc.) when you visit the Site, based on the visualisation and display software and equipment available on your terminal;
• if you have provided us with personal information, particularly your email address, when registering, ordering or accessing any of the services provided by us, to link this information with navigation data in order, for example, to be able to send you marketing emails or to display on your terminal, personalized messages addressed specifically to you which may be of interest to you personally;
• if you have provided us with personal information, particularly your email address, when registering or accessing any of the services provided by BUTTONS PARADISE, to link this information with navigation data relating to your terminal in order, for example, to send you marketing emails;
• to save the information relating to any forms that you may have completed on the Website (registration or accessing your account) or to any products, services or information selected by you on the Website (services subscribed, content of a basket, etc.);
• to grant you access to the Website's reserved and personal areas, such as your account, using identifiers or data that you may have previously entrusted to us;
• to implement security measures, e.g. when you are asked to sign-in again for certain content or services after a certain period of time;
• to combat Internet fraud (preventing fraud targeting payment methods, identity theft, etc.). In this regard, BUTTONS PARADISE or any service providers acting on its behalf may, without prejudice as to your rights, place cookies in order to collect information relating to whichever terminal has used to complete the Order (particularly the operating system used, the exact location of the machine, whether proxy servers have been used or not, etc.). These “footprint”-type cookies associated with the data regarding your Order are used to validate your Order, the payment method used and your delivery method.
Managing your preferences regarding cookies
- Your choices regarding cookies
There are several ways in which you can manage cookies. Any change in the settings used is liable to modify your navigation and the conditions governing access to the Website. You can modify these settings at any time by following the procedures described below.
The saving of any cookies on your Terminal is subject to your consent having been given and you may confirm or modify such consent at any time, free of charge, by changing the settings in your browser. If you have agreed to cookies being saved on your Terminal, the cookies integrated in the pages and content consulted by you will be stored in a specific part of your Terminal and can then only be read and recognised by their originator.
Should you decide not to allow cookies to be used or delete any already saved, you will no longer be able to benefit from a certain number of the functionalities required in order to browse the Website with ease. This would be the case if you wish to access spaces or services requiring you to identify yourself. This would also be the case if BUTTONS PARADISE or its Service Providers were unable to recognise, for the purpose of ensuring technical compatibility, the type of web browser used by your Terminal, its parameters regarding language and display or the country from which your Terminal appears to be connecting to the Internet. As applicable, we decline any liability regarding the potential consequences of the reduced operation of our services due to the settings selected by you.
- How to manage your preferences depending on the browser used
Regarding cookie management, each type of browser software offers different configuration settings. These are described in the help menu provided within each browser:
For Internet Explorer 8.0 or higher:
• Go to “Tools”, then “Internet Options”
• Click on “Confidentiality”
• Select the required level of confidentiality using the arrow.
For Mozilla Firefox:
• Go to “Tools”, then “Options”
• Click the “Privacy” icon
• Find the “Cookies” menu and select the required options.
• Go to “Settings”
• Click on “Show advanced settings” and go to “Confidentiality”
• Click on “Content settings”
• Go to “File”, then “Settings”
• Click the “Privacy” icon
• Choose your confidentiality settings
• Tap the button in the top right-hand corner
• Go to “Settings”, then “Confidentiality and Security”
• Define your confidentiality settings
For Dolphin on Android:
• In the menu, select “More”, then “Settings”
• Go to “Confidentiality”, then “Security”
• Define your confidentiality parameters in the “Cookies” menu
For Safari on iOS:
• In the “Settings” application, choose “Safari”
• Go to “Accept cookies” in the “Confidentiality” section
• Define the confidentiality settings
- If you share the use of your Terminal with others, or if your Terminal uses more than one type of browser software, we are unable to guarantee with total certainty that the advertising services destined for your Terminal correspond correctly to your own use of this Terminal and not to any use made by such other user. In any case, sharing the use of your Terminal with others and the configuration of settings concerning cookies is at your entire choice and liability.
To use some of the features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address firstname.lastname@example.org .
The account password you provide should be unique and kept secure, and you must notify BUTTONS PARADISE immediately of any breach of security or unauthorized use of your account.
Eligibility to purchase
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the BUTTONS PARADISE terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to BUTTONS PARADISE, whose applications are acceptable to BUTTONS PARADISE and who have authorized BUTTONS PARADISE to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, BUTTONS PARADISE reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
All orders are subject to acceptance and availability. BUTTONS PARADISE offers products for sale that are in stock and available for dispatch from our office. Occasionally however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once designer stock has been delivered to BUTTONS PARADISE. BUTTONS PARADISE will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at BUTTONS PARADISE. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
BUTTONS PARADISE will store a record of your transactions for a minimum of one year. Invoices are delivered together with your products.
Prices shown on the Site are in Euros or in USD and are inclusive of VAT at the applicable rate and excluding shipping costs. Total costs (including all taxes & shipping costs) are indicated in your basket.
All prices and offers remain valid as advertised from time to time. The Euros price or USD price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
Product prices are set at the beginning of each season or collection using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
If you are a customer whose credit/debit card is not denominated in Euros or USD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Acceptance of your order
Once you have made your choice and your order has been placed, you will follow several steps that will resume your order. You will then be asked to confirm your order at final stage and we will email you back to confirm your order.
Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of BUTTONS PARADISE.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOUS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
We accept Visa and MasterCard cards, and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to BUTTONS PARADISE.COM. Payment will be debited and cleared from your account upon dispatch of your order by BUTTONS PARADISE. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to BUTTONS PARADISE, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered BUTTONS PARADISE user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
Insurance and delivery
BUTTONS PARADISE insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We can require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by BUTTONS PARADISE, and transfer of responsibility in the same way.
Please note that we aim to dispatch all orders within 48 hours once your payment has been effective. Delivery times of 48 hours are nevertheless to be used as a guide only and commence from the date of dispatch. BUTTONS PARADISE are not responsible for any delays caused by destination customs clearance processes or dispatch problems with couriers for which BUTTONS PARADISE would have no responsability in.
Several options for delivering your orders are possible:
Registered mail, Colissimo, UPELA, UPS.
Some of these options are depending on your country of delivery. Please note that delivery cannot be made in hotels neither p/o box.
In order to respect delivery delays, you have to make sure the correct information about your deluvery address have been given: street number, building, name or number on entryphone, etc.
Whatever the means of delivery is, we will send you a delivery link as soon as we can for you to track your parcel.
BUTTONS PARADISE offers free delivery on orders over €70 (France only).
BUTTONS PARADISE offers free worldwide delivery on orders over €150.
Returns and exchanges
CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.
Right to Cancel under the ICACRs
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you acquire (or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods.
To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, BUTTONS PARADISE 198, Boulevard Saint Germain 75007 Paris - France, or by email to: email@example.com.
For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make reimbursement without undue delay, and not later than:(i) 14 days after the day we receive back from you any of the goods supplied; or
(ii)(if earlier) 14 days after the day you provide us with evidence that the good have been returned; or
(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.
In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. [If we do not receive the cancelled order back, we may arrange to have it collected from you at your cost.]
You shall return cancelled orders to: BUTTONS PARADISE 198, Boulevard Saint Germain 75007 Paris - France, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired. You will have to bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above, i.e. before requesting your RMA through your BUTTONS PARADISE account.
Colors & product views
We have made every effort to display as accurately as possible the colors of our products that appear on BUTTONS PARADISE. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.
Intellectual property rights
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including BUTTONS PARADISE All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by BUTTONS PARADISE and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. BUTTONS PARADISE tries to ensure that the information on this site is accurate and complete. BUTTONS PARADISE does not promise that BUTTONS PARADISE's Content is accurate or error-free. BUTTONS PARADISE does not promise that the functional aspects of the Site or BUTTONS PARADISE's Content will be error free or that this Site, BUTTONS PARADISE Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
No commercial use
This site is dedicated to your own personal use. You cannot modify, copy, send, transfer, publish, autorise, run for sale or use (for derived products), or exploit data (data mining) any of its Content, software or service on this Site. Content of this site is strictly not be used on commercial purposes nor advertising.
Third party sites
We may include hyperlinks on this Site or resources operated by parties other than BUTTONS PARADISE, including advertisers. BUTTONS PARADISE has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
The TOUS together with all our policies and procedures will be governed by and construed in accordance to the French law and the relevant courts of France will have exclusive jurisdiction.